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Wrong customer reminder Title

  • May 25, 2023
  • 1 reply
  • 49 views

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Hi Experts

I have in App10 update 15 a wierd behaviour. when i Print the reminder the system somethimes fetches the wrong title. Below you see a invoice which is on level 1 and gets the Titel “Letzte Mahnung”.

if i check the reminder template translation title is should come “Zahlungserinnerung”

 

but in this case the system fetched for the invoice level 1 the Reminder Title from Level 3

 

funny thing is that the reminder text is correct though

I also checkt that the customer has defined in the customer data the correct template 1

 

does anyone has an idea what the issue is?

Best answer by bytsophan

Hi All

 

Issue is solved, a custom event caused a conflict in the process

1 reply

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  • Author
  • Hero (Partner)
  • Answer
  • September 25, 2023

Hi All

 

Issue is solved, a custom event caused a conflict in the process