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Hi,


We are having an issue when printing customer invoices.

Here are the steps:

  1. Go to customer invoice screen.
  2. RMB Header → Reprint Modified
  3. Select Invoice Original and click ok.
  4. ​​​For ouput: select send email and enter address.
  5. Click OK.

When this is completed, it send the invoice to the email address that you entered. 

The subject of that email is “PDF file for invoice report for result key xxxxxx is ready.” with a pdf attachement of the invoice.

 

It also fires off PDF_REPORT_CREATED and sends a copy of the invoice to the customer contact.

 

Is there a way to stop PDF_REPORT_CREATED from firing?

 

We just installed UPD9, I think this may be related to that. I don’t believe this was happening before.

 

Thanks for your help,

Mike

 

 

Confirmed - this did not happen before UPD9.

Could you adjust the event to not send reprinted invoices to the customer?

Thats exactly what I want to do. Do you know how?

 

Just received this from IFS, we are testing it now.

Thank you for contacting IFS Global Support.

 

Please go to the event PDF_REPORT_CREATED and under conditions for performing this action add PDF_PARAMETER_11!= TRUE to get your expected outcome.

Follow these screenshots:

 

 

 

Update condition to != and the value to TRUE

 

This should work

 

Good luck

 

Nick

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