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Error that the invoice address is invalid and to check the validity period

  • March 21, 2023
  • 3 replies
  • 184 views

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In attempting to create an instant invoice, I am getting an error that the invoice address is invalid and to check the validity period. This occurs upon trying to save the invoice. 

 

Does anyone have any information on this issue?

 

Thank you! 

 

 

Best answer by Ieva Rituma

In the General Tab of the invoice you can check which customer address is used. Navigate to the customer record and check the address, it looks like it’s expired but still set as the default (or only) address for the type of document. 

3 replies

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Hi, 

From the general tab on the invoice, click in the address and use the zoom option.

Then see the valid from / valid until for that customer / address.

 

Best regards


Ieva Rituma
Superhero (Employee)
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  • Superhero (Employee)
  • Answer
  • March 21, 2023

In the General Tab of the invoice you can check which customer address is used. Navigate to the customer record and check the address, it looks like it’s expired but still set as the default (or only) address for the type of document. 


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  • Author
  • Do Gooder (Customer)
  • March 21, 2023

@Ieva Rituma This fixed the issue, thank you so much! 

 

@Thomas Peterson Thank you for your help as well, this was part of the issue too!

 

Thank you guys, I really appreciate it!