Question

customer payment rollback

+5

HI ,

Voucher 2024000260 is a wrong customer payment which was rolled back from voucher 2024000261

But the double entries have not parked correctly to reverse the original payment,

See account 22110 had credited and debited by posting IP2 and PP10.

Any idea how this happened and still this amount shown in the customer payment, how can this be corrected.

And check vouchers 2024000262 and 2024000263 for the payment and for the roll back those look fine.

Userlevel 7

+13

Hi @ken miles ,

It seems you have selected ‘Rollback Partial Payment’ option. Then it will create a parked payment using posting type PP10.

Refer below community post relating to parked payment created through partial rollback if you interested in more information.

Best Regards

Narmada

+5

Hi Narmada,

Thanks for the response, but I get the below error when rollback.

how can I fully rollback this.

Best regards,

Ken.

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