+8Hello,
There is a PostedAuth customer invoice where the invoice’s Instalment Plan and Discounts Instalment ID status is set to ‘Created’, and therefore, the invoice cannot be used in payments. Could you please provide information on the reason behind this and how to move the instalment ID to the ‘Authorised’ status?
Kindly refer to the below screenshot:
Your valuable insights to resolve this issue are greatly appreciated!
Thank you!
Hello.
The reason for this invoice not being approved for payment is the setting of the supplier.
If this is set to At Final Posting, the invoice will be authorized when the invoice is fully created.
If you have other settings, you can either manually update the value on Installment by toggle Authorized.
Or you go to Authorize Invoices for Payment.
Best regards
Denny
I have seen this situation in IFS version 7.5 - as a result of payment rollback. In my case it was system defect and needed a support case creation. Customer invoices should have payment plan Authorized by default.
I am not sure if it would work, bt you can try to change payment plan - create new installment for full amount and change amount on original one to zero. I think it might even be possible to remove Created instalment.
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