Hi community,
We have a problem with service notes created from MWO, which was reported by the customer:
- If I add a new service note from the cloud, it’s synced down to mobile
- If I add a new service note from the mobile, it’s not synced back to the cloud. In fact, the status of the work task is stuck on “work started” and I can’t get anything synced to cloud.
This is what we can read from the failed transactions:
I dont know if it helps, but we noticed that when you are adding a service note from the cloud, MWO is not retrieving correctly if the service note is external/internal.
Only if you click on the toggle bar, it retrieves the correct internal/external type for that note type.
After toggling
Can you please provide any help?
Thank you,
Andrea
