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Missing information about who did manual changes in PSO

  • Nov 10, 2023 3:18 PM UTC
  • 13 replies
  • 282 views
Sidekick (Partner)
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Hello,

 

If I make manual changes to an activity in PSO, is it possible to see who made the changes? I have found this information in the documentation and it seems like it would be possible.

I have enabled the parameter ReasonRequired and now I must give a reason each time I make a change to an activity, but in the History Tab I still cannot see information about who made the changes or the reason. Should I look somewhere else or is there another parameter for that?

 

Thank you very much,

Iulia

Best answer by Sajith Anushan

Hi Iulia - IFS Cloud will be supporting PSO Manual Changes Reasons from 24R1 onwards. It is possible to audit this then.

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    13 replies

    Superhero (Employee)
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    • Sajith Anushan
    • Superhero (Employee)
    • Nov 12, 2023 2:44 PM UTC

    What is PSO integrated with? Even though you are doing the change from PSO, if workbench broadcasts are enabled, then the EA application should send the Reason value back. 

      Sidekick (Partner)
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      • Iulia Petrin
      • Author
      • Sidekick (Partner)
      • Nov 13, 2023 7:20 AM UTC

      Hello @Sajith Anushan, thank you very much for you answer. PSO is integrated with Cloud. Do you know where I can check if something is missing?

      Sidekick (Partner)
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      • Iulia Petrin
      • Author
      • Sidekick (Partner)
      • Nov 16, 2023 2:49 PM UTC

      Hello, does anyone have any idea why this Reason column is not being populated in the IFS Cloud connected PSO environment? 

      I have tried it for example with a dataset coming from OSV and it works.

       

      Thank you very much,

      Iulia

      Sidekick (Partner)
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      • Iulia Petrin
      • Author
      • Sidekick (Partner)
      • Feb 12, 2024 12:32 PM UTC

      Hello, does anyone have any ideas here how the dispatcher for example can see the manual changes made to an activity? I know about the new Manual Change History panel,  but unfortunately the change history lasts only during the current user session and it disappears afterwards. 

      Are there any plans maybe in the new release regarding this functionality? Or did anyone face this issue before?

      Thank you very much!

      Superhero (Employee)
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      • Sajith Anushan
      • Superhero (Employee)
      • Answer
      • Feb 26, 2024 2:20 PM UTC

      Hi Iulia - IFS Cloud will be supporting PSO Manual Changes Reasons from 24R1 onwards. It is possible to audit this then.

        Sidekick (Partner)
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        • Iulia Petrin
        • Author
        • Sidekick (Partner)
        • Feb 26, 2024 9:46 PM UTC

        Hello @Sajith Anushan, thank you very much for the information.

         

        jbernardo
        Hero (Partner)
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        • jbernardo
        • Hero (Partner)
        • May 21, 2024 2:26 PM UTC

        Hi Iulia - IFS Cloud will be supporting PSO Manual Changes Reasons from 24R1 onwards. It is possible to audit this then.

        @Sajith Anushan Can you confirm that the information will push BACK to PSO ? or is it stored in IFS Cloud Exclusively?

        If its only in IFS Cloud, why can it not go back to PSO?

        Miruna M
        Sidekick (Partner)
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        • Miruna M
        • Sidekick (Partner)
        • Jun 20, 2024 8:06 AM UTC

        Hi @Sajith Anushan,

        PSO Manual Changes Reasons are available in 24R1?

        Kind Regards, Miruna

        jbernardo
        Hero (Partner)
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        • jbernardo
        • Hero (Partner)
        • Jun 21, 2024 6:56 PM UTC

        Hi @Sajith Anushan,

        PSO Manual Changes Reasons are available in 24R1?

        Kind Regards, Miruna

        Itll send it to the Work Task Events in 24R1 but it still wont show up in PSO

         

          Sidekick (Customer)
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          • nitesh
          • Sidekick (Customer)
          • Jun 24, 2024 5:11 AM UTC

          Hello @Iulia Petrin,

           

          In the Audits you can check the changes and compare with the previous data, follow the below steps:

          1.Go to Audits

          2.Click on the change to get the details and click on the View Changes on the header.

          3.Now the change details will be visible, and you can click on the Compare to Previous Data button on the header to get the comparison. 

           

          Thanks!!

            Miruna M
            Sidekick (Partner)
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            • Miruna M
            • Sidekick (Partner)
            • Jun 25, 2024 12:52 PM UTC

            @jbernardo @nitesh Thank you for your help!

            Do Gooder (Partner)
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            • Ashish
            • Do Gooder (Partner)
            • Jul 10, 2026 10:08 AM UTC

            ​@Sajith Anushan ​@nitesh ​@jbernardo ​@Miruna M Can we know as part of this issue how can we see Reason and selected Reason column in PSO History tab. However Reasons are Broadcasted to IFS Cloud and visible in Event log but Respective column in IFS PSO remain NULL.

            jbernardo
            Hero (Partner)
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            • jbernardo
            • Hero (Partner)
            • Jul 10, 2026 4:32 PM UTC

            ​@Sajith Anushan ​@nitesh ​@jbernardo ​@Miruna M Can we know as part of this issue how can we see Reason and selected Reason column in PSO History tab. However Reasons are Broadcasted to IFS Cloud and visible in Event log but Respective column in IFS PSO remain NULL.

            that would be up to IFS Development to do as it currently does not

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