Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 25R2. People with experience in 25R1 should focus on chapters marked with 25R2☀️and 25R2↗️.
Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.
To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO).
Features that rely on AI are marked with ✨.
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291 pages cover:
- Terminology
- Getting Started
- Setup Datasets (to define dispatching scope)
- Resources (who perform the work)
- Shifts (to define availability of resources)
- Tasks (what work needs to be performed)
- Skills (to constrain allocatable resources)
- PSO Advanced Features using the Modelling Dataset
- Additional Capabilities
- Appointment Booking (requires PSO)
- Dispatch Console
- Direct Assignment
- Integrating Scheduling with External Systems
- Administration, Configuration, Troubleshooting
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (25R2) and IFS Cloud - MWO Service demystified (25R2).
