Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 26R1. People with experience in 25R2 should focus on chapters marked with 26R1☀️and 26R1↗️.
Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.
Features that rely on AI are marked with ✨.
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291 pages cover:
- Terminology
- Getting Started
- Setup Datasets (to define dispatching scope)
- Resources (who perform the work)
- Shifts (to define availability of resources)
- Tasks (what work needs to be performed)
- Skills (to constrain allocatable resources)
- PSO Advanced Features using the Modelling Dataset
- Additional Capabilities
- Appointment Booking (requires PSO)
- Dispatch Console
- Direct Assignment
- Integrating Scheduling with External Systems
- Administration, Configuration, Troubleshooting
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (26R1) and IFS Cloud - MWO Service demystified (26R1).