NGSM Demystified describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 26R1. People with experience in 25R2 should focus on chapters marked with 26R1☀️ and 26R1↗️.
Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.
Features that rely on AI are marked with ✨.
IFS Cloud newcomers will also find explanations of some common platform capabilities.
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For the first time I had to zip the document as it exceeded the attachment size limit. 358 pages cover:
- Terminology
- Getting Started
- IFS.ai Copilot 2.0 for Service
- Request Management
- Bundle Tasks
- Request Contracts
- Service Organizations, Access Groups, and Resources
- Service Contractor Management
- SLA Management
- Service Catalog and Standard Tasks
- Service Commercial Rules for Pricing and Costing
- Recurring Services
- Service Campaigns
- Service Projects
- Location data
- Availability Patterns
- Skills
- Miscellaneous Resource Allocations
- Product Structure
- Service Object
- Warranties
- Knowledge Management
- Structured Failure Management
- Service Notes
- Event Management
- Portals
- Service Execution Portal
- Lobbies
- Time Zone Management in NGSM
- General IFS Cloud Capabilities
- Object Properties
- Integration APIs
Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (26R1) and IFS Cloud - MWO Service demystified (26R1).