NGSM Demystified describes changes and additional capabilities related to Service Management (NGSM) in IFS Cloud 26R2. Readers with experience in 26R1 should focus on chapters marked with 26R2☀️ and 26R2↗️.
Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.
Features that rely on AI are marked with ✨.
IFS Cloud newcomers will also find explanations of some common platform capabilities.
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Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (26R2) and IFS Cloud - MWO Service demystified (26R2).