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How to unlock the Admin users in FSM?

  • November 11, 2020
  • 1 reply
  • 503 views

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My Admin user is locked in the FSM. So am not able to log in the application.

How to unlock the admin user ?

Best answer by Lee Pinchbeck

Hi @TatKhandM,

There is an app param that controls the length of time a lockout for repeated incorrect password attempts lasts for (USER_LOCKOUT_PERIOD). Once this has elapsed you login will be unlocked.

You may wish to have another user with the relevant security level who is in the system reset your password on the person record to avoid the chance of another lockout from an incorrect password.

You can then change the password once you are back in.

Hope this helps,

Lee Pinchbeck

 

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Lee Pinchbeck
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  • 1219 replies
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  • November 11, 2020

Hi @TatKhandM,

There is an app param that controls the length of time a lockout for repeated incorrect password attempts lasts for (USER_LOCKOUT_PERIOD). Once this has elapsed you login will be unlocked.

You may wish to have another user with the relevant security level who is in the system reset your password on the person record to avoid the chance of another lockout from an incorrect password.

You can then change the password once you are back in.

Hope this helps,

Lee Pinchbeck

 


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