I have a customer that will only be using FSM Web Client and not FSM Smart Client. They have a requirement to view Escalations assigned to their team. The standard screen ESCALATIONSTEAM would meet the requirement, but I am able to view in Web Client. Does anyone know if this is by design before I create a custom screen to do almost the same as baseline?
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Hi
If the screen is there, try adding it to a menu item to view it in the Webclient.
Cheers!
Hi
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Hi
This are the steps I followed
- Open UI designer.
- Save the ESCALATIONTEAM screen under a new name. e.g. C_ESCALATIONTEAM
- Add a custom function
- Add the function to a menu
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Cheers!
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