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Question

FSM Allocations - standard behavior when Scheduling a Task

  • December 15, 2022
  • 5 replies
  • 68 views

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What is the baseline, expected behavior of Allocations in FSM in the event that a Task is returned to Open status in order to un-schedule it?

Currently we are seeing tasks being committed to handheld device even after they are returned to Open status on the client, when our auto commit / scheduled process runs 48 hours before planned start date.

Thanks

5 replies

rfedorchuk
Sidekick (Customer)
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  • Sidekick (Customer)
  • May 30, 2023

Hi,

Did you ever get a solution to this?

We are seeing the same behavior.

Thanks,

Rob Fedorchuk

SaskPower


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  • Author
  • Sidekick (Customer)
  • May 30, 2023

No response yet


rfedorchuk
Sidekick (Customer)
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  • Sidekick (Customer)
  • May 30, 2023

Thanks for getting back to me.  I’ll let you know if we work past this.


KristenGastaldo
Superhero
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Hi - Do either of you have a case open with support to evaluate?


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  • Author
  • Sidekick (Customer)
  • June 5, 2023

Hi, I do not have a case open. We are going though some upgrades etc with PSO, so currently have our auto-commit feature disabled. But once we have returned to business as usual, I will re-evaluate the issue and open a case if necessary. Thanks