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Can't see appointment booking for work task (instead directed to scheduling)

  • Dec 4, 2025 11:11 AM UTC
  • 4 replies
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Best answer by Alexander Heinze

Appointment Booking requires PSO - is PSO and the Scheduling Dataset configured and active?

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4 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • Dec 4, 2025 11:47 AM UTC

​@TntRachiB  isn’t Appointment Booking a functionality available only in FSM - i.e. Request Work Tasks?

​@Alexander Heinze might know more on this.


Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • Dec 4, 2025 12:22 PM UTC

Appointment Booking requires PSO - is PSO and the Scheduling Dataset configured and active?


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  • Author
  • Do Gooder (Partner)
  • Dec 5, 2025 4:56 AM UTC

No PSO and Scheduling Dataset are not configured yet, I’ll try to do that first and get back to this. 

Thanks for the help 😀


Alexander Heinze
Ultimate Hero (Employee)
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