IFS Cloud - Next-Generation Service Management demystified (23R2)

Thank you very much, @Alexander Heinze!

@Alexander Heinze 

I just finished reading the NGSM manual.  It is a huge timesaver to find when key new features are introduced and what they now do compared to the previous version.  I had to prepare a presentation for an existing customer and from this document I can easily summarize the key features that should be the focus of their implementation, for phase 1.   For someone like me who is relatively new to IFS Cloud (compared to 20+ years with Astea Alliance), I bemoaned the lack of clarity about the features in each version, even after going through 449 slides.  This document is the new high water mark for how releases should be documented.  🙌

hi @Alexander Heinze 

Is it posssible to use preventive maintenance with Next-Generation Service Management

because PM action generate workorder/worktask. is there a way to generated periically service task ?

Preventive maintenance could be processed using : Recurring service ?  

Regards

@djedaiB You use PM Actions with Work Order management and Recurring Services with Requests. 

The 24R1 version of this document is available: IFS Cloud - Next-Generation Service Management demystified (24R1) | IFS Community