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Question

Release Customer Schedule in V10

  • March 6, 2026
  • 1 reply
  • 14 views
L
Do Gooder (Partner)

Hello,

I’ve encountered a behavior in IFS V10 that doesn’t seem normal.

create a first customer schedule (progression 1) with one line. I then release the schedule, which creates the customer order line, and I deliver that line.

After that, I create a second version of the schedule (progression 2) containing the two lines: the previous one and a new line. When I release it, I receive an error message saying that the system cannot cancel the first line (that is delivered). However, I don’t understand why the system is trying to cancel it.

I repeated the same test in IFS Cloud and I do not get this error. So I’m not sure whether this is a V10 issue or if some configuration is missing.

Could you please help me with this?

Thank you.

    1 reply

    P
    Superhero (Employee)
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    • Pilar Franco
    • Superhero (Employee)
    • March 6, 2026

    Hi ​@Lina Mesnaoui,

    As far as I know, this process of validations done during the release of customer schedules for the merged lines in customer order was re-designed in IFS Cloud. In App10, system always tried to cancel the customer order line to create a new one with the new information received, but this can only be done automatically by the system if the line is in Released status. For rest of statuses, manual intervention is needed to remove it manually from Release.

    Most of the re-design is available in IFS Cloud 24R2, so you can check the Release Notes in Supply Chain available here: 

    In here, it’s said specifically: “It should be possible to add new and change Customer Schedule Lines even though the delivery process has started with reservation, picking, shipment creation etc.”

    Hope this helps!

    Regards,

    Pilar

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