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New Case creation from an Email

  • July 11, 2025
  • 1 reply
  • 41 views
M
Sidekick (Partner)
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Is there a solution that would allow creating Cases from an Email in Cloud?

Is there a solution for an integration with cases and emails where the conversation, email thread or incoming emails for the case are saved / registered against the relevant case?

Best answer by Marcel.Ausan

​@Miss RJ this is under consideration with IFS R&D. In the meantime there are a few partners that developed a solution. Read more on the below idea post:

 

1 reply

Marcel.Ausan
Ultimate Hero (Partner)
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  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • Answer
  • July 11, 2025

​@Miss RJ this is under consideration with IFS R&D. In the meantime there are a few partners that developed a solution. Read more on the below idea post:

 

https://www.linkedin.com/in/marcelausan/
M
Grzegorz Byrski
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