Question

Merge 2 Accounts CRM - Prospects

  • 5 March 2024
  • 2 replies
  • 21 views

Badge +2
  • Do Gooder (Customer)
  • 2 replies

Hello,

It appears that our users have created 2 Accounts CRM - Prospect which are actually referring to the same company. We cannot delete them as they both have Leads and Activities connected to them.

Is there a way to easily merge them, so that we could keep the data of both accounts?

Thanks a lot

Clément


2 replies

Userlevel 4
Badge +9

Hi,

In IFS Cloud 23R2 it is possible to merge leads with an assistant but unfortunately there is no easy way to do that in earlier versions. 

Best Regards,
Anna

Badge +2

Ok, thanks for your feedback Annsje.

Let’s wait for us to have it then.

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