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How to use customer templates

  • November 2, 2022
  • 3 replies
  • 725 views

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Superhero (Customer)
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  • Superhero (Customer)

Hi experts,

how can I create a template for a customer and then use it?

We use IFS app 10.

 

 

Best answer by Lumini Sahabandu

Hi ,

Upon creating a customer by ticking the mentioned checkbox you can define a customer as a template customer.  However you need to provide a template description as well. 

 Once you have this template customers , when you are using ‘Quick register customer assistance’ you can select a template customer and some of the basic data which you have provided in the template customer record ( Delivery address ,Document Address , Misc info ) will be fetched into the new customer. 

Further to above , in certain RMB menu functions in the application has ‘quick customer registration option’.  If you need to quickly create a new customer using that , there also you can use this template customers to fetch some basic information from. However it is still possible to override the information which has been fetched from a template customer.

 

Thank you,

Lumini.

3 replies

Lumini Sahabandu
Hero (Employee)
Forum|alt.badge.img+10

Hi ,

Upon creating a customer by ticking the mentioned checkbox you can define a customer as a template customer.  However you need to provide a template description as well. 

 Once you have this template customers , when you are using ‘Quick register customer assistance’ you can select a template customer and some of the basic data which you have provided in the template customer record ( Delivery address ,Document Address , Misc info ) will be fetched into the new customer. 

Further to above , in certain RMB menu functions in the application has ‘quick customer registration option’.  If you need to quickly create a new customer using that , there also you can use this template customers to fetch some basic information from. However it is still possible to override the information which has been fetched from a template customer.

 

Thank you,

Lumini.


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Superhero (Customer)
Forum|alt.badge.img+23
  • Author
  • Superhero (Customer)
  • November 3, 2022

Hi @Lumini Sahabandu 

thank you a lot. :-)

I am going to test it today.


  • Do Gooder (Partner)
  • December 1, 2025

With IFS Cloud, this is now on the Customer > Sales > General tab.