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Error on conversion from Lead to Prospect

  • October 23, 2023
  • 1 reply
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Dear all,

When trying to convert to lead after giving a template account the following error comes saying the method in customer potential returns more than one row.

 

 

 

Would like your kind input on what causes this error.

Thank you

Udanee 

Best answer by Uvina Jayamaha

Hi Udanee,

 

Replying to this post too since it could be useful to someone elsešŸ˜€

The issue here is, in the "Account Potential" window, there are two ā€œPotential IDsā€ which contains the same Description. The system has been designed in such a way that Description has to be unique for the Account Potential ID. You will be able to convert the lead without any errors after making a slight change to either of the duplicate descriptions in the Account Potential window.

 

Best Regards,

Uvina Jayamaha.

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Hi Udanee,

 

Replying to this post too since it could be useful to someone elsešŸ˜€

The issue here is, in the "Account Potential" window, there are two ā€œPotential IDsā€ which contains the same Description. The system has been designed in such a way that Description has to be unique for the Account Potential ID. You will be able to convert the lead without any errors after making a slight change to either of the duplicate descriptions in the Account Potential window.

 

Best Regards,

Uvina Jayamaha.


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