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CRM Activity showing duplicate statuses

  • 17 April 2023
  • 4 replies
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paul harland
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CRM Business Activity is showing duplicate values in the status viewer

I’ve seen this in both 22r2 and 23r1

e.g. https://ifsgcc1-d06.demo.ifs.cloud/

 

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Best answer by Masheesh 18 April 2023, 06:38

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A
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Hi,

Something that can be reported to RnD as a bug I think. (Same issue in APP10 UPD8 as well)

Asanka Garusinghe - https://www.linkedin.com/in/asanka-garusinghe-61634a64/
M
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HI @paul harland ,

 

This has been fixed now targeting 23R1 GA. 

 

Best regards,

Masheesh

paul harland
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Userlevel 7
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Thanks for the replies guys, good to know it is getting corrected

C
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Check your CRM system's configuration settings to ensure that duplicate statuses are not allowed. Some CRM systems provide options to enforce unique values for specific fields. Verify that such settings are enabled for the activity status field. If your CRM system is integrated with other applications or databases, it's possible that duplicate statuses are being introduced during data synchronization. Review the integration setup and mappings to identify any issues that might lead to data enrich or duplicate.

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