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CRM Activity showing duplicate statuses

  • April 17, 2023
  • 4 replies
  • 99 views
paul harland
Superhero (Employee)
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CRM Business Activity is showing duplicate values in the status viewer

I’ve seen this in both 22r2 and 23r1

e.g. https://ifsgcc1-d06.demo.ifs.cloud/

 

Best answer by Masheesh

HI @paul harland ,

 

This has been fixed now targeting 23R1 GA. 

 

Best regards,

Masheesh

4 replies

A
Hero (Partner)
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  • AsankaGaru
  • Hero (Partner)
  • April 17, 2023

Hi,

Something that can be reported to RnD as a bug I think. (Same issue in APP10 UPD8 as well)

Asanka Garusinghe - https://www.linkedin.com/in/asanka-garusinghe-61634a64/
M
Hero (Employee)
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  • Masheesh
  • Hero (Employee)
  • Answer
  • April 18, 2023

HI @paul harland ,

 

This has been fixed now targeting 23R1 GA. 

 

Best regards,

Masheesh

Annjse
paul harland
Superhero (Employee)
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Thanks for the replies guys, good to know it is getting corrected

M
C
Do Gooder
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  • Carl Arnold
  • Do Gooder
  • June 30, 2023

Check your CRM system's configuration settings to ensure that duplicate statuses are not allowed. Some CRM systems provide options to enforce unique values for specific fields. Verify that such settings are enabled for the activity status field. If your CRM system is integrated with other applications or databases, it's possible that duplicate statuses are being introduced during data synchronization. Review the integration setup and mappings to identify any issues that might lead to data enrich or duplicate.

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