We created a Credit Invoice from a Customer Order Invoice. It created in the Preliminary Status, but does not give us the option to Print. Can anyone explain what is causing this?
Best answer by Thomas Prügl
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Userlevel 6
+13
Is your customer set up to have their invoices emailed? In which case you should have an “Email” option; or are they internal so there is a “Send” option?
we just had the same error on our PROD system.
after checking all of the prerequisitions of IFS:
Prerequisites
- The customer invoice must have been created.
- The Method Default check box pertaining to the INVOIC message type on the Customer/Message Setup tab must not be selected.
- If a certain number of invoice copies should be printed, the number must either have been specified for the customer group that the customer belongs to in the Customer Groups window, or specifically for the customer in the Customer/Invoice tab.
- If the delivery address connected to the invoice line is enabled for customer tax withholding, the invoice line should be connected to an income type and withholding tax code(s).
- If information regarding advance payments and other order invoices needs to be shown on the printout, the Print Advance Payments Information on Customer Invoice check box must be selected on the Company window in Invoice/General.
we still had the issue that non of the options were available.
The customer was setup for the normal “print Invoice” process, but we wasnt able to perform the action from this mask.
The solution was to print it through “print customer invoices” mask.
by RMB → print
Afterwards the Preliminary Credit Invoice went to posted/auth and all attachments were created correctly.
Userlevel 6
+15
I assume this is some sort of bug. As long as the invoice is in Preliminary you should see an option to (depending on customer setup)
- Print Invoice
- Send Invoice
- Email Invoice
I would suggest to log a case with IFS Support for this. In the meantime you could print the invoices from Print Customer Invoices
I just recieved the information that on our particular order the status was set to blocked on the customer order header.
The interesting point is that the function in the print customer invoices is most likey a bug, which helped us to print the invoice.
After the Status Blocked is removed you should be able to print the invoice through the mask customer invoices
btw we are on Apps10 Update 8
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