Business Opportunities not shown in CRM Panel 24r2

Hi ​@ashenfdo ,

The CRM-panel was updated to a new UI framework in 23R2 and therefore there can be minor differences between the versions. However, Business Opportunities connected to the selected contact should still be shown in the 24R2 version. I can see business opportunities in the latest 24R2 version so it might be a certain scenario where it does not work. If you report a support ticket, we can investigate this further.

Best regards,
Anna

Hi ​@Annjse  thanks for the reply. Unfortunately we are not allowed to create support tickets as we are currently in 22r2 version. 

Is it something to do in this page?

That page is used to configure which sections that should be shown in the CRM-panel. Since you see the Business Opportunities section, it is already enabled. Do you see the business opportunities in the IFS Cloud web client if you open the Account Contacts page? 

Yes it is visible under Business Opportunities section

I can see the Opportunity is related information under Interactions sections

Without doing any further investigations, it is hard to tell why the opportunity does not appear. Which version of 24R2 are you testing? We have done some improvements in this area and I cannot recreate this in the latest version.

Hi ​@ashenfdo,

Since the root cause for this was identified by yourself, kindly add the explained root cause here as well so it would be beneficial for the other users as well. If not, I can add the output of our case on behalf of you.

Best Regards,

Uvina Jayamaha.