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Is there a way to cancel a Customer Order created when using the Purchase Exchange Orders functionality?

We have a PO line marked as an exchange and we entered an exchange component. When the PO is released, it creates a customer order and reserves the exchange component on the CO. If we unreserve and try to cancel the CO, we get the following error message: 

 

 

The scenario is us purchasing a part from a supplier and sending a used part back to the supplier for some credit. So the PO line is marked as an exchange, the used part is entered as an exchange component and a CO is created to ship the used part to the supplier.

If the used part is lost or trashed for some reason and we want to cancel the CO, how can we accomplish that? 

@ShadowWizard , can you provide a function explanation for this ?

 

Hello @Manoj Ruwanhewa It is often in the A&D space where an exchange is turned into a purchase. Which seems to be close to the end result here expected. Any idea if is possible in IFS Cloud (the option exists in Maintenix for sure) ?

A return order is a purchase order for which returned shipments are reported. A return order can include only negative amounts. With a purchase return order, you can return inventory units or rejected goods to the supplier. Usually, these goods are rejected during inspection.

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