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Question

Self Service Portal Search no Results

  • September 26, 2023
  • 2 replies
  • 37 views

Ralf.Wich
Do Gooder (Partner)
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After typing a text into Serach field and click search, every time the same result : cannot find.

 

seems to be a bug in serch engine related to Assyst NET

2 replies

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  • Sidekick (Customer)
  • 26 replies
  • September 27, 2023

Hi Ralf, it can depend on a few things, but I’d like to point a few common reasons why this may be happening. First, make sure that you are searching for the right entities. If you click on the downwards arrow on the right of the search icon of the search bar, you can select what entities to search for. Secondly, you need to ensure that you have proper keywords set for the entity you’re searching for. Hope this helps.


Ralf.Wich
Do Gooder (Partner)
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  • Author
  • Do Gooder (Partner)
  • 1 reply
  • September 27, 2023

Hi David,

 

Thx a lot for your hints and suggestions.

it helps for understanding.

 

and also after deeper investigation the finding was : 

it is good to reset the Index from Search server (Stop Searchserver service and restart to deploy the Indexes again)

Ralf