Is there another action that we can use for Knowledge besides Knowledge Solve? We have scenarios where we want to apply 2-4 Knowledge Procedures to a ticket as ‘Knowledge Used’ or ‘Knowledge Applied’ when we are troubleshooting with a customer.
Additional Knowledge Actions
Hi,
currently taking the Knowledge Solve action is the only way to link a Knowledge Procedure to a call in assyst.
I have raised an Idea (Request for Enhancement) to be able to link more than 1 Knowledge Procedure to a call and that doing so shouldn’t always close the call.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.