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I have linked a document file within the Work List of a Work Task Template and created a work task from it. I am encountering an issue where media files are not being transferred to the MWO work task and the document file is not transferring to IFS MWO Could you kindly confirm if there are any specific conditions or parameters that need to be set up to ensure that media files are successfully transferred to the MWO work task?

 

 

 

 

 

 

 

Hi

 

Have you sat up document class?

HI ​@Chaithanya Kumar Bodula ,
Do you have an active object connection transformation method to transfer documents attached to the work task template to the work assignment?  Once the document is attached to the work assignment and if the assignment is transferred to mobile, document is available for the mobile user.

Please refer below steps:

 

 

Hope this will help!

Thanks,
Nethmini

Hello ​@kasunhp, yes we have document class setup.

​@Nethmini Kosvinna, thank you. Yes, we have the Object Connection Transformation setup and able to view the document in mobile but it shows that I do not have access to view the document. We have the projections ‘MobileDocumentClasses’ and ‘MobileAttachments’ related to MWO added to the user permission but still had the same issue. I tried to add the ‘DOCMAN ADMINISTRATOR’ System Privileges in the permission set which allows me to view the document from mobile. Do you have the same level of permissions assigned or is it something different? Please let me know.

Hello ​@kasunhp, yes we have document class setup.

​@Nethmini Kosvinna, thank you. Yes, we have the Object Connection Transformation setup and able to view the document in mobile but it shows that I do not have access to view the document. We have the projections ‘MobileDocumentClasses’ and ‘MobileAttachments’ related to MWO added to the user permission but still had the same issue. I tried to add the ‘DOCMAN ADMINISTRATOR’ System Privileges in the permission set which allows me to view the document from mobile. Do you have the same level of permissions assigned or is it something different? Please let me know.

I had the same issue when technician was assigned to an LTU permissions. I saw there are many docman related projections in the ifsfull permissions but could not investigate more after.

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