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Attach media file when creating fault report - idea

  • February 12, 2024
  • 3 replies
  • 119 views
NPGIFSJOMAII
Sidekick (Customer)
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According to earlier topic: Attach media file when creating fault report | IFS Community

 

We are mainly using the wizard “New fault report” for regestring new work orders. Often we have a need to attach a picture to the fault report. But it is not possible to do it in the wizard. So today the user has to first create the fault report and later go to prepare work order and attach the picture. 

 

I suggest these wizards to be configurable in a way there it would be possible to add elements for file/media attachments. If not, these elements  should be included in the standard wizard?

    3 replies

    Mayura Wasantha
    Superhero (Employee)
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    • Mayura Wasantha
    • Superhero (Employee)
    • February 12, 2024

    @Martin Harris  @stpese  

    / mayura
    M
    Do Gooder (Employee)
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    • Martin Harris
    • Do Gooder (Employee)
    • February 12, 2024

    Hi @NPGIFSJOMAII , many thanks for adding this comment, please could you log this as an Idea in the community and we can add it to our review process.

    D
    Do Gooder (Customer)
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    • daniela.chavez
    • Do Gooder (Customer)
    • April 23, 2026

    Hello,

    I would like to add an observation from our environment.

    In the “New Fault Report” wizard, I can see an option to attach a document/media file, and I am able to attach the file without any error. However, after completing the wizard and creating the Work Order, I am unable to find the attached document anywhere.

    Specifically, the attachment is not visible:

    • as an attachment of the Work Order, nor
    • as an attachment of the Work Task.

    I have Application service update: 25.1.5, Framework service update: 25.1.10

    From a user perspective, it is unclear where the attachment is stored (if at all), or whether it is expected to be transferred automatically to the Work Order or Task.

    Could someone please advise:

    • whether this behavior is expected,
    • if any additional configuration is required (e.g. attachment type mapping, context rules), or
    • if this might be a known limitation or defect in the fault report wizard?

    Any guidance would be highly appreciated. Thank you.

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