We would like to start assigning Work Orders to specific technicians. Currently I know how to allocate Work Orders via the Active Work Order screen.
This would be fine to start working with, unfortunately I am unable to directly view if an order is allocated to a person. This makes it difficult to assign specific Orders to specific persons.
Is there a way to directly view and assign/ allocate resource in one screen?
Furthermore, I can assign a multiple people to a single Work Order. If one technician would accept the work, will the work disappear from the screen of the other technician(s)?
Finally, could this process be automated? To be assigned using Qualifications (Resource Details)?