User has reported that they are not able to access the Resolved Queue module.
We have checked the user profile and security role assigned to them. And when we checked the Security Setup for that role, Access for "Resolved Queue" is already available but still users are not able to access the module. We tried to clear all cache memory and reload the module but it didn’t work.
I have attached screenshot from the Astea Alliance.
Best answer by Phil Seifert
Hi Firdosh,
So it is not working for users who have Field Service as an Alliance Portal. You will need to log a support case to resolve that situation.
Thank you for the information.
+24Hi Firdosh,
What portals are configured for the user? According to the document, it looks like this module is available to the portals:
Contact Center
Field Service
Repair
PSA
Also Admin should be able to access it.
+24Hi Firdosh,
So it is not working for users who have Field Service as an Alliance Portal. You will need to log a support case to resolve that situation.
Thank you for the information.
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