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User can't be able to approve the invoice

  • September 4, 2024
  • 1 reply
  • 49 views

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Hi Team,

User can't be able to approve the invoices, all options are greyed out.

 

Best answer by Phil Seifert

HI Firdosh,

This should be logged as a case using our Support portal as investigation is needed whether that invoice may have already been processed fully in another three way match or was not received yet though invoiced, etc.  The data needs to be reviewed and even if the data is all correct and it does this, then it may be an issue in the code.

 

1 reply

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • September 6, 2024

HI Firdosh,

This should be logged as a case using our Support portal as investigation is needed whether that invoice may have already been processed fully in another three way match or was not received yet though invoiced, etc.  The data needs to be reviewed and even if the data is all correct and it does this, then it may be an issue in the code.