Is it posssible to show the product in sector 3. Item/Product section on mobile if only the product is selected in the Service Order ?
Only if the Item is selected in the Service Order, the item is shown
Best answer by Phil Seifert
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Userlevel 7
+21
From the looks of things, this appears to be designed to only show information from the order_items table which can only hold references to products which are either serialized or tagged thus items.
I am taking a look at this further but suspect this would be a change request. I understand your need is you want to force the technician to insert the object of service item information (serial number) by only giving them the product without a serial number to ensure the work order references the correct item as opposed to pre-populating the serial number when sending the work order to the field engineer. This pre-populated serial number may not be correct and field engineers may not always update once they see something is already populated is the rationale.
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