Question from my service team: is it possible to add a note to a problem code, and have this note show up in Mobile? We have certain problem codes where specific texts would be very helpful for both backend and SAs to have automatically clearly visible on the service order. The question may be if it is a big customization? Or possible with Mobile Customizer?
Solved
Show note from Problem Code in Mobile?
+11Best answer by Reid Gilbert
Hi Bjørn,
We have MOE -10210 which you can configure to download a variety of note types but we don’t currently have an option to download the notes that are linked to Problem Codes:
This functionality cannot be added via the Mobile Customizer application, this would need to be done as a customization (maybe medium size since it would probably require changes on the mobile UI side as well as in the .NET Core middleware layer but you can reach out to the Services team to get a high level estimate for this request).
Thanks,
Reid
+15Hi Bjørn,
We have MOE -10210 which you can configure to download a variety of note types but we don’t currently have an option to download the notes that are linked to Problem Codes:
This functionality cannot be added via the Mobile Customizer application, this would need to be done as a customization (maybe medium size since it would probably require changes on the mobile UI side as well as in the .NET Core middleware layer but you can reach out to the Services team to get a high level estimate for this request).
Thanks,
Reid
1 person likes this
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.