+11We use our UAT to test customizations and upgrades. For practical reaosns I have now attached (an upgraded version) of a live database to an existing UTA profile, but Product Centre will not open as there is an old customization causing havoc (the customization contains 2 new data fields in bpart that is not in the currently attached database). And I am not able to open Customizer on Product Center (Customize Screen is greyed out). Help?
Best answer by Phil Seifert
Hi Bjørn,
This occurs as the database you copied did not have the customizations you deployed from the Customizer in the environment you linked the database. The fields generated by the Customizer either need to be removed from the Product Center using Customizer Manager or you can add the fields by exporting the Customizer changes for that module and import them on the new database.
In this case, as these were test fields, it is best to just remove the Customizer changes for this module.
To do this, go to the Customizer Manager and expand the branch for the UI changes and you will see Product Center. Highlight it and click the X button (delete) above the list and all Customizer changes will be removed from this module including Public, Dev and QA branches (should you have any).
The example screen below is showing this process for removing customizations on the Service Order History Module. You do not have to access the Product Center module to get into Customizer Manager, just click on the Customizer tab of your Employee Portal UI.
+24Hi Bjørn,
This occurs as the database you copied did not have the customizations you deployed from the Customizer in the environment you linked the database. The fields generated by the Customizer either need to be removed from the Product Center using Customizer Manager or you can add the fields by exporting the Customizer changes for that module and import them on the new database.
In this case, as these were test fields, it is best to just remove the Customizer changes for this module.
To do this, go to the Customizer Manager and expand the branch for the UI changes and you will see Product Center. Highlight it and click the X button (delete) above the list and all Customizer changes will be removed from this module including Public, Dev and QA branches (should you have any).
The example screen below is showing this process for removing customizations on the Service Order History Module. You do not have to access the Product Center module to get into Customizer Manager, just click on the Customizer tab of your Employee Portal UI.
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