Node in Web Disaptch Console

HI Anthony,

I took a look in QAC which is the upcoming release. There is not an option to define what is viewed at the level.

However, if you want to know the node, you can hover on the agent and it will display the node of the primary action group if I am not mistaken.

if you are really looking to show the action groups as sublevels of the Node like was done in the Astea Browser (Smart Browser), this is not possible and would require a code change.  For reference, I believe you are referring to this from the Astea Browser:

If the reason you are looking to display nodes on the action groups themselves is that you only want make it easier to find/see the nodes for the SA’s primary action groups so you can assign work orders per node, you can set up a filter per Node on the SA to restrict the view to only that node.

Perhaps this might help?