MobileEdge and Site access hour refresh

Hi Christophe,

I just tried this on QAC and you are correct it does not automatically push the changed site details.

However, you can use the search option in the Site Details screen and do an Advanced Server Search.  Find the site after filling in the site criteria and select it.  You will then get a screen like the following:

Click Yes and the site details are refereshed.

Then the updated site details were shown in the record:

I suggest logging a ticket for this anyway as perhaps it should push automatically and it might not update as the site details record already exists in mobile.  This should be reviewed, however at least this way you can get the updated details down to the client.

Thanks Phil i will log a ticket, i was also think about changing the MOE -700 to pass it to 1 day (i will see with the customer if it’s also acceptable)

Christophe

Hi Christophe,

That is an option but of course won't help if the work order needs the site details same day.  At least with the search, it is updated definitely.

I still think this should be reviewed as there is an MOE option for a notification involving site changes in the SERVER MOE which the text implies it will still be pulled down to the device.

Hi @Phil Seifert 

I’m in the last version 15.4.8  and I have the same issue.
Do you know if the fix it’s OK , without any user action ?


Thanks and Regards

anthony

Hi Anthony,

It was not a back end solution, it was Mobile Edge.  I don’t know what version of Mobile Edge you tested against but according to the Mobile Edge Maintenance Release 15.4.12.0.pdf it was fixed with this version of Mobile Edge.

This will require reinitialization of the mobile client due to the Mobile Edge version change.