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HI

We have from time to time blocking error messages on mobileEgde : 

SVXXXXXXx (SV number)

A2STC013 : this data doesn’t exists, it has been closed ot deleted , would you like to retry ?

 

Whatever we answer : yes or no this message stay on mobile screen and the only process is to kill the mobileEdge App and proceed to a switch user to erase the local database.

 

What we can see is that there is no API message capture in the inbound data audit queue when this happens,  so this looks like a controle on the “mobile device” and that for the SVXXXXX generally we can observe several assignment/reassignment in a short period.

 

Have you experienced this kind of issue ?

 

Thanks for your feedback

RGds

Christophe

Hi Christophe,
Check the back-end application Alliance event viewer log files, the A2STC013 error code is getting thrown on the Alliance server that is processing the mobile transactions so it’s probably an issue with the node security settings.  Check the node entered on the Customer and the node entered on the Site for this particular SV #, make sure the mobile technician has access to each of those nodes in the Employee Security module.  If you change the techs permissions have them log out/reinitialize/log back in on the mobile device afterwards.
Thanks,
Reid

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