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Mobile edge : access site hours

  • June 25, 2024
  • 1 reply
  • 46 views

athobie
Sidekick (Partner)
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  • Sidekick (Partner)
  • 184 replies

Hi,

In the 15.4.8 release, in mobileedge I don’t have the hours for the site.
I have them on the service order and customer center , but they are not displayed in mobility.
Do I have to check something in the settings ?
 

Thanks and Regards
anthony

Best answer by Phil Seifert

Hi Anthony,

I just ran through the scenario:

  • Site did not have access hours.
  • Logged in Mobile Edge 15.4.12.0 client
  • Site details showed none for Access Hours
  • Backend add access hours for the week
  • Site details automatically updated with new Access Hours

I do not see any setting that would turn this off/on other than the Site Details module Hide/Unhide.  Nothing specific to access hours.

Please note, I tested this in English.  Perhaps you can as well and if the problem is only with another language and you are using Mobile Edge 15.4.12.0, please log a case.

 

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Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1296 replies
  • Answer
  • June 25, 2024

Hi Anthony,

I just ran through the scenario:

  • Site did not have access hours.
  • Logged in Mobile Edge 15.4.12.0 client
  • Site details showed none for Access Hours
  • Backend add access hours for the week
  • Site details automatically updated with new Access Hours

I do not see any setting that would turn this off/on other than the Site Details module Hide/Unhide.  Nothing specific to access hours.

Please note, I tested this in English.  Perhaps you can as well and if the problem is only with another language and you are using Mobile Edge 15.4.12.0, please log a case.

 


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