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Manage interaction within the Customer portal

  • June 18, 2025
  • 1 reply
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Hi,

Is it possible to manage interaction with customer, within the customer portal itself ? And how does it work if yes ? How data are stored in the application ?

 

Thank you

 

ALLIANCE V15.4

Best answer by Phil Seifert

Hi Laurence,

If you mean this screen from the Employee Portal:

The answer is no… you do not have access to the interactions within the Partner Portal. I also searched the Customer Portal Help.pdf which did not have any reference to interactions.

1 reply

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • June 18, 2025

Hi Laurence,

If you mean this screen from the Employee Portal:

The answer is no… you do not have access to the interactions within the Partner Portal. I also searched the Customer Portal Help.pdf which did not have any reference to interactions.