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Around the beginning of the month, our ability to track FedEx shipments through Mobile Edge seemed to change. We originally received an error of “online services unavailable” but quickly changed to the screenshot below.

I have updated the tracking URL in the Carriers module according to the description instructions (FedEx Tracking service, for testing use: https://wsbeta.fedex.com/web-services/track, For production use: https://ws.fedex.com/web-services/track). The original address we used did not match this exactly, but updating to match provided the same error result.

Has anyone experienced this or know what address will launch the tracking site for FedEx now?

 

I suspect something was changed on FedEx’s side, so try this one out instead (be sure to test it from the back-end application Ship Lists module as well as on the mobile device)...copy and paste the old value somewhere so you can quickly and easily revert it back if this doesn’t work.  And after you change the data in the Carriers module in the back-end application be sure to log out and then log back in on the mobile device afterwards before testing there (that will trigger the download of the updated settings to the mobile device):

https://www.fedex.com/fedextrack/?trknbr=

 


 

Hi Reid,

I’ve tried this one and a number of variations of it, but cannot get it to work in back office or in Mobile. I thought since the original was using ws.fedex.com, it was somehow tied to the FedEx integration?

Leann, can you please run a quick test and remove the FEDEX URL from the Carriers module altogether to see what happens?

I suggest testing this in your UAT so it does not impact integrations.

 

Same result :slight_frown:

I suggest that you open a ticket in Support so that we can review it.  Thanks.

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