Export not launched if using "quick search" field

Question

Hi,for one of our customer (Alliance 15.4.3), in several modules (Customer Center, Service Order,..) when the "quick search" field is filled-in in the QBE, then if you want to export the data listed in the scroller (in xls file for example), there are some cases where nothing happens : the is no exported file,  no error message and nothing is written in the log viewer. It’s stange because : - Case 1 : if you fill-in the "quick search" field (and only it) in the QBE with “COMPANY_A”, Alliance extracts N lines, but if you click to export those lines / choose xls file / and “submit”, nothing happens. - Case 2 : if you fill-in the "company" field (and only it) in the QBE with the same value “COMPANY_A”, Alliance extracts exactly the same N lines than in case 1 and the export function works well, you obtain the xls file…So for the SAME data listed in the scroller, you can export in the case n°2 but not in the case n°1. And for an other value, “COMPANY_B” for example, no problem. You can fill-in or not fill-in the "quick search" field in the QBE, the Export function is launched and works well in both cases…Have you ever had this problem.Thanks by advance

Phil Seifert · Accepted Answer

Hi Philippe,I have not heard of such a case and have just tested this in QAC which you have access.First, I found orders using the company field as part of the search to confirm I had orders in the Service Order module, finding there were, I cleared the criteria and only populated the Quick Search.Click Export and the resulting spreadsheet contains the rows.Please try resetting your view by Manage Views for the Last View.Try again. Otherwise, we need reproduction steps and if you can do it on QAC, all the better. Based on your results you indicated, it may be a view issue or a data issue relating to the row found for Company_A.