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Question

error message when syncrhonise template in the configuration editor

  • September 21, 2026
  • 2 replies
  • 32 views

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HI when we try to use the syncronyse with all templates icon in the configurator editor, we have an error messages : do you have an idea ? advice ?

 

2 replies

Reid Gilbert
Superhero (Employee)
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  • Superhero (Employee)
  • September 21, 2026

Hi Christophe,
If you take a look in the Event Viewer on the Application Server you’re pointing against do you see any detailed entries captured there?  (sometimes those will capture additional information on the root cause).  If you don’t see anything there can you check the actual database connection string settings for the DEV profile?  Click on “Test Connection” button on the database profile screen and see if that gives you an error (maybe the password expired or something along those lines).
Thanks,
Reid


HERNANDEZ-MCI
Sidekick (Customer)
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Hi everybody.

Vincent gave us the solution. You need to delete the profile and then recreate it. After that, synchronization will work correctly.

Regards