+12Trying to pick or ship an allocated product, I get the following message:
I have tried deallocating the product, making sure there are plenty available in the warehouse. There is no error message in the event log.
But: the product is model Nonstock. Can this be the issue?
Best answer by bskallerud
Hi Phil - we found the problem: a non-visible character had snuck in as part of the site ID. Again.
+24Hi Bjørn,
This needs to be investigated more directly, not just a general question. The model information is not used for determining the validation the product can be picked or not. I suggest logging a ticket and we will log at it. Please be sure to supply the product ID and if necessary, we will request the database.
+12Hi Phil - we found the problem: a non-visible character had snuck in as part of the site ID. Again.
+24Ok, great to hear you resolved the issue and it was the old issue of the invisible character we have discussed a few times before.
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