+7Hi, for our customer (15.4.7), the Data Handler Dispatcher is sometimes down (3 times last week). Does this problem happens for other customers and do you know why it stops ?
Last saturday, Data Handler Dispatcher has stopped at 9 PM, while there was no activity on Alliance.
Thanks by advance
Best answer by Phil Seifert
Hello Philippe,
Yes, other customers have experienced the service stoppage but there is no consistent pattern. In order to even begin to investigate this, you will need to log a case in the support portal and the next time it goes down, capture all the memory dumps of the running services. I believe your company has the powershell script to do this already. These captures must be done PRIOR to restarting any services as the memory dump is not possible after the restart it refreshes the services memory.
+24Hello Philippe,
Yes, other customers have experienced the service stoppage but there is no consistent pattern. In order to even begin to investigate this, you will need to log a case in the support portal and the next time it goes down, capture all the memory dumps of the running services. I believe your company has the powershell script to do this already. These captures must be done PRIOR to restarting any services as the memory dump is not possible after the restart it refreshes the services memory.
+7Hello Phil,
Thanks for your answer, but we don’t have the powershell script, would you please give us to us ?
Thanks by advance
Philippe
+24Hi Philippe,
I have copied a zip package containing the script to the FTP location we have for your company to pick up. Instructions are within the zip package.
Please note, further support for this will have to go through the support portal and not IFS Community.
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