Solved

"Contractual" ETA not based on contract

athobie
Rank
Userlevel 4
Badge +11

Hi


If I have a contract without any Std Arrival defined.
 

 

Is there a way to have on a service order (for this contract) a ETA Contractual date defined ?
(of course not based on the contract but another setting in the application : Prompts ? Workflow ? Customer ? Node ?)
 

 

Thanks and Regards

anthony

icon

Best answer by Phil Seifert 22 June 2022, 15:50

View original

2 replies

Phil Seifert
Rank
Userlevel 7
Badge +21

Hi Anthony,

I would have to review this but there are some settings in workflow (prompts) but not standard arrival.

 

Here we have callback time and response time but not arrival time for non-contractual defaults.  For this, I might consider using the Exceptions page in the contract and choose an SLA based on the request type you use with the service order.

 

athobie
Rank
Userlevel 4
Badge +11

Hi Phil

Thanks for your help 🙂

anthony

Reply


Terms & ConditionsCookie settings