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Code Freeze

  • May 19, 2022
  • 3 replies
  • 101 views
Akila Kariyawasam
Hero (Employee)
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What is the best way to code freeze for a certain customer?

Best answer by Sachin Maheeshana

Hi Akila,

Inside the Customer Center module >> Main Info >> Versions tab, You may tick Code Freeze and save to notify developers that the code should not be changed.

 

    3 replies

    Sachin Maheeshana
    Hero (Employee)
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    Hi Akila,

    Inside the Customer Center module >> Main Info >> Versions tab, You may tick Code Freeze and save to notify developers that the code should not be changed.

     

      Phil Seifert
      Ultimate Hero (Employee)
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      • Phil Seifert
      • Ultimate Hero (Employee)
      • May 19, 2022

      Please note, this is for the Astea support ticketing system (Production) and not a general setting for released products to the customers.

      Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
        Do Gooder (Employee)
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        • Mark Segal
        • Do Gooder (Employee)
        • May 19, 2022

        As another note, if the main version of upgrade is not there then you can add it to the list in Software Version column in the format like14.0.0.27 at the same time. The rest of the columns on this screen will be populated automatically. After that new version number can be used  to set Astea Resolved Ver. field on all other tickets that belong to that release/shipment.

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