Trying to change Priority on a Customer, we find that it gets reset to its previous value upon saving. This applies to both Astea Browser and Employee Web Portal - in our live envronment and UAT.
No problem changing this on Contracts, Installed Items, or Service Orders, though
Hi, I think this is a bug in 15Sp2.
I would escalate it to IFS Support.
Thanks, Joshua. I have.
Any idea if this is an issue in 15.4? We are planning to upgrade soon
I have checked that this issue has been fixed in 15.4SU2
You can fix it yourself in 15.2 if you wish
The fix was fairly simple.
Just remove the code in red box from
Astea Alliance 15.0\WebSite\App_includes\customer_maint.js
Short update: commented out this line. Cleared cache in Astea Browser. Now works. Thanks, Joshua!
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