Hi Robin,

What Alliance version?  V15.1 or v15.3?

How was the repair order created in the first instance? (actual steps)

Hi Phil,

On v15.3.

The repair order is created on mobile when Product is Returned to warehouse and repair order is auto generated by selecting Generat RA outside request

• Fullfilled Material
• Returnable selected
• Select return serialno
• Select return reason
• Ship back
• Return Order Generate Ra outside Request

This is a wrong action by the field engineer but de repair order is already generated with status Received By other warehouse.

The prodcuct will never ship to warehouse, and wil be unallocated on IMO and line will delete on IMO

As i descripe above I am thinking because repair order is already created there is no turning back and process has to finish (so ship, receive etc.)  to finish the Repair Order. If that is the case we have to descripe this process to our logistic agents.

As we discussed, the best method is to continue under normal circumstances with the repair order so ship it from the one warehouse to the repair warehouse, do the work, return the item.

However in your case, enterprising warehouse resources did some other actions and the above is no longer possible.  The only way to remove these repair orders is via a script as the application will not do it.